Foundation Health Osteopathy – Privacy Policy

Effective Date: 30 July 2015

At Foundation Health Osteopathy, we are committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all other relevant healthcare regulations.

1. Information We Collect

We may collect and hold a range of personal and health information necessary to provide safe and effective care, including:

• Name, address, phone number, and email address
• Date of birth
• Medical history, treatment notes, and health information
• Billing and payment details
• Any other information relevant to your healthcare

Information may be collected when you:

• Book an appointment
• Complete a registration form
• Communicate with us via phone, email, or our website
• Engage with us on social media

2. How We Use Your Information

We collect and use your personal information to:

• Provide and manage osteopathic and allied health services, including consultations, assessments, and treatments
• Communicate with you regarding appointments, follow-up care, and relevant health information
• Maintain accurate and secure medical records
• Process payments and manage billing
• Meet our professional, legal, and regulatory obligations

3. Secure Record Management

We use Cliniko Patient Management System to securely store and manage your personal and medical information. Cliniko complies with stringent privacy and security standards, including encryption, secure hosting, and access controls, to protect your data from unauthorised access or misuse.

4. Data Security

We take the protection of your information seriously. Measures we use include:

• Secure storage of both physical and electronic records
• Password-protected and role-based access controls
• Encryption of information transmitted online
• Regular audits and system monitoring to identify potential risks

5. Sharing Your Information

Your personal information is kept confidential and is only disclosed when:

• It is necessary for the safe delivery of your care (e.g. with a GP or specialist, with your consent)
• You provide explicit written or verbal consent
• It is required by law, court order, or to meet regulatory obligations

6. Accessing and Updating Your Information

You have the right to access the personal information we hold about you. If any information is inaccurate, incomplete, or outdated, please let us know and we will promptly correct it.

7. Consent

By engaging our services and providing your personal information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or clinic processes. Updates will be published on our website, and we encourage you to review the policy periodically.

9. Contact Us

If you have questions or concerns about our Privacy Policy or how your information is handled, please contact us:

Foundation Health Osteopathy

📍 39 River Street, Ballina NSW 2478
📍 2/44 Links Avenue, East Ballina NSW 2478
📞 (02) 6681 6249
💌 reception@foundationhealth.com.au
🌐 www.foundationhealth.com.au